Location: Piscataway, NJ
No. of Positions: 2
Length of Contract: 6 months (to start)
W2 Rate (all inclusive): $35.97 – $41.37/hr
Only Candidates who are authorized to work in the US will be considered for this position.
Scope solutions in the Customer Experience Management Domain, provide level of effort estimates for full deployments, and work with team to deploy software in either a Customer Experience Assurance or Analytics solution.
Key Requirements
Job Description – Services Professional Experienced
Summary
A Services Professional Experienced delivers a variety of technical services in live customer networks and creates customized software packages for specific customers. The job holder identifies and trouble shoots faults by applying standard resolving processes. A Services Professional Experienced may develop and design methods, tools and scripts within a defined framework in line with customer requirements, and/or carry out site design and layout. A Services Professional Experienced independently carries out the work duties as described in the accountabilities below subject to managerial follow up and review of results.
2 Impact
A Services Professional Experienced mainly interacts with other Services Professionals, other groups within the Service Delivery organization, and with customers on issues related to site engineering, troubleshooting of network problems, and in training sessions. Often plays a role as project member during delivery phase of projects.
3 Main Responsibilities
Based on business needs, responsibilities may include the following:
· Deliver services within site engineering, integration and/or configuration and/or support of products and networks in accordance with a customer service contract.
· Identify faults and troubleshoot these, according to a set of defined alternatives, and apply standard resolving processes in the network.
· Perform complex updates/upgrades of live networks
· Conduct customized integration of products/networks, including 3rd party products
· Plan, design and optimize the network based on the customers’ requirements on the technical functionality.
· Develop and design methods, tools and scripts within a defined framework and in accordance to customer requirements.
· Participate in on-call support rotations within the technical teams
· Participate in technical reviews and provide on-site support to our customers, local support offices and client organizations.
4 ACCOUNTABILITIES
· Deliver all services as per the Client’s Global Processes.
· Expected to travel internationally and sometimes on short notice with variable durations (60-200 days per year).
· Play significant role in improvement initiatives
· Responsible for continuously keeping your competence and skills up to date
· Expected to mentor others
· May be expected to take on senior roles such as Team Leader, Recovery Leader, etc.
· Actively contributes to knowledge sharing
· Active in add-on sales
5 Recommended Minimum Requirements
Education:
Bachelor’s degree in Engineering/Computer Science or equivalent.
Pertinent Experience:
Four to eight years of relevant experience in a Software or Telecommunications environment.
Competence
· Oracle, SQL, SOAP UI, XML, Java/JavaScript, Sun & HP platforms, UNIX, Linux, SS7, Sun cluster, IP routing & Networking.
· Good knowledge of operator networks & business environments. Good knowledge of Wireless and broadband networks.
· Working knowledge of the Customer Experience Management domain including Analytics
· Good knowledge of cross-domain service quality management systems.
