Location: Pittsburgh, PA
No. of Positions: 1
Length of Contract: 3 months (to start)
W2 Rate (all inclusive): $51.96 – $57.56/hr
Only Candidates who are authorized to work in the US will be considered for this position.
Key Requirements
- Develop Business Processes and Requirements for new Business Voice Initiatives
- Develop High-Level (“Level 0”) and Mid-Level (“Level 1”) and low level (“Level 2”) process flows for Service Fulfillment (Sales, Order Management, Delivery, Provisioning, Activation, Billing and Service Assurance (Care and Repair) for commercial products
- Develop Business Requirements/User Stories for the launch of new products, features or capabilities.
- Participate in Sprint Grooming and/or JAD Sessions to drive refinement and alignment of requirements.
- Support the development of Usability and User Interface requirements and End User Content documentation
- Engage Appropriate Stakeholders and Establish Alignment
- Drive Alignment with Stakeholders on the business process and requirements to support the Sales, Service Delivery and Care of new products and features.
- Clearly identify Information-Provider stakeholders as well as from Decision-Maker stakeholders and engage with each appropriately.
- Support standard Project/Program Management Processes
- Assist the Business Services Program Manager to support Project Initiation Requests (“PIR”), creation of Business Scope and Approach (“BSA”) and change control process where needed
- Leverage Existing Standard Templates, Tools and Processes
- Leverage internal templates for standard deliverable creation
- Create and maintain process flows in Visio
- Schedule internal/external reviews & approvals for each deliverable
- Conduct transition of knowledge & deliverables upon completion of scope of work and prior to roll off
Required Skill Sets:
- At least 5 years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, etc.) environment focused on the development and/or implementation of Sales, Service Delivery and Service Assurance processes for Enterprise Services
- Experience with Commercial Voice Solutions (e.g., Trunking, Hosted PBX, IP Centrex, etc.) a must
- Business Process and Requirements documentation experience
- Knowledge of Enterprise OSS/BSS architectures
- Proficiency with Visio, PowerPoint, Word and Microsoft Project
- Excellent written and oral communication skills
- Familiarity with both Agile and Waterfall Software Development methodologies a plus
